FAQ

Kit Spares Frequently Asked Questions:

Q: I can’t remember my log in password?
A: Simply go to the log in page, enter your email address and then below where it says ‘Forgotten your password? Click here and then we can email your password to you.

Q: Can I come and collect my order from you?
A: Yes you are always welcome to come and collect your order from us, If this is the case then it is probably best to telephone us to make your order. Then we can put it to one side for you ready to collect.

Q: Do you attend any Shows?
A: Yes we attend many shows across the country throughout the year, please join our mailing list, to be kept up to date with the Shows that Kit Spares will be attending.

Q: Can I collect my order at a Show?
A: Yes, but this depends on the location of the show and the items required for collection. Please call us at least 7 days before to see if this can be arranged. (payment is also required upfront for the items you wish to collect)

Q: I can’t find what I'm looking for?
A: We have a wide range of parts on our website, and we are always adding more each week. If you can’t find what you are after then please get in touch either by email or telephone, we are always happy to help and try do do our best to source the parts required.

Q: Do you have a shop?
A: Yes Kit Spares has a Shop and show room where you are welcome to come and visit and see our products in use on the cars.

Q: What are your opening hours for the Kit Spares shop?
A: We are open Monday to Friday 9am - 5.30pm (Lunch 1pm-1.30pm) and Saturdays 10am - 2.30pm
(If you are planning on visiting us on a Saturday then we always recommend that you call first to check we are open, as some weekends we are away at events)

Q: Can I make an order over the phone?
A: Yes we still welcome telephone orders.

Q: How long will my parcel take to be delivered?
A: Assuming that all products ordered are in stock, then orders will be delivered within 2-3 working days this is the usual delivery timescale, provided that no issues are encountered when attempting to take payment from your card, or the stock status of your parts ordered.

Q: Where in Europe can you currently arrange shipment to?
A: We can arrange shipment worldwide, please call us to discuss costs and delivery schedules.

Q: What happens if I want to cancel / amend my order that I have already placed?
A: If you wish to cancel / amend your order that you have placed online, please let us know asap so we can deal with your request. However we cannot always guarantee that we will be able to do so, as the order may already have been processed. You may be required to wait until you receive the order and then follow the procedures for returns. Any goods that have been dispatched cannot be changed or redirected to an alternative address.

If your question is not answered or you can’t find what you are looking for then please send us a message or call 01623 860990 we are always happy to help.

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Kit Spares - © 2017